HOW WE COLLECT INFORMATION
Data regarding the user profile can only be accessed by authorised USER. The storage, processing and use of data collected without the authorisation of USERS will only be made where strictly necessary to comply with the contractual relation between the Parties, and the Payment Provider to process payments.
Activpass strives to maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, while we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your personal information we will use strict procedures and security features to prevent unauthorised access.
All the financial transactions processed on the Website and Mobile Application may collect relevant information for specific purposes of use of the Website and Mobile Application and payment process. You hereby authorise Activpass to communicate to the third‐party Payment Provider, that if you are involved (or Activpass believes that you are engaged in) in any illegal activity, or violates the rights of anyone, it results in the suspension or termination of the ability to use of the system.
HOW WE USE YOUR INFORMATION
We use personally identifiable information in order to give you a more enjoyable, convenient online experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Website and Mobile Application and its features, including without limitation: fulfilling your order; notifying you of your order status; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Website and Mobile Application. We may also track your past bookings and purchases to provide you with a personalised profile of your appointment and purchase history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.
We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Website and Mobile Application and certain features on the Website and Mobile Application. For example, we may use third parties to host the Website and Mobile Application; operate various features available on the Website and Mobile Application; send emails or SMS; analyze data; provide search results and links and assist in fulfilling your orders.
Occasionally, we provide our postal mailing list (consisting of customer names and postal mailing addresses, but not email addresses or contact numbers or debit/ credit card details) to other companies whose products we believe may be of interest to you. In order to determine those products that we believe may be of interest to you, the information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.
If you use a chat room or any other publicly accessible area of the Website and Mobile Application, you should be aware that any personally identifiable information you submit there can be read, collected or used by any other person for any purpose. We are not responsible for the personally identifiable or other information you choose to submit in these manners.
We use non-personally identifiable information in the aggregate, so that we can improve the Website and Mobile Application and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. However, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.
HOW WE PROTECT YOUR INFORMATION
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
The Website and Mobile Application encrypts your debit or credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your mobile application or PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
ACCESSING & UPDATING YOUR PERSONAL INFORMATION
If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to Activpass.
If you submit your email address to be added to a mailing list, we will use the email address for the sole purpose of sending you announcements, special offers from Activpass and other partners along with Website and Mobile Application updates. You may unsubscribe to the mailing list by emailing or contacting Activpass.
While you may unsubscribe from the mailing list, Activpass will continue to use your email address to enhance your use of the Website and Mobile Application and its features, including without limitation: fulfilling your order; notifying you of your order status, both booking and cancellation and providing customer service.
We use your feedback to improve our Website and Mobile Application and our organization. If you choose to provide information about yourself using a feedback or email form on our Website and Mobile Application, we will not use the information for any purpose other than to respond to your inquiry or to act on your suggestion or comment. We will not share your information with others except with your permission or upon your request.
Comments you voluntarily post on public forums such as any of our public pages will, of course, be displayed publicly along with the name you submit and the time at which you submitted the comment.
If you elect to use our referral services for informing a friend about our Website and Mobile Application, you will need to provide his/her name and email address. Activpass stores this information to confirm qualifying orders attributable to your account and to track the results of the invitation referrals. Activpass will automatically send the friend a one-time email inviting them to visit the Website and Mobile Application. Activpass stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Activpass at to request the removal of this information from our database.
If you elect to use our services for the purpose of inviting your friend to share in the services you have purchased (including but not limited to the sharing of packages and purchase of gift cards), you will need to provide his/her name and email address. Activpass stores this information to confirm qualifying orders attributable to your account. Activpass will automatically send the friend a one-time email inviting them to visit the Website and Mobile Application. Activpass stores this information for the sole purpose of ensuring that the services are carried out in accordance with the desire of the user and tracking the success of our services. The friend may contact Activpass at to request the removal of this information from our database.
Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Website and Mobile Application may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. In addition, you may update or change your personal information or preferences by emailing Activpass. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to thirty business days as we process your request.
While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.